Dropping off your pallet at a carrier’s terminal for LTL freight saves time and money. This process, known as “utilizing a carrier’s dock,” lets you control your shipment better. It can also help you avoid extra service charges. This guide walks you through the terminal drop-off process. It covers everything from preparation to execution.

Preparation Before Terminal Drop-Off

Properly Package Your Freight

Before you go to the terminal, make sure your pallet is ready for shipping.

• Use strong shrink wrap. Overlap layers and twist every other rotation for better stability and strength.
• Secure freight directly to the skid to prevent slipping during transit
• Check your pallet for broken boards or nails sticking out. They can damage your freight.
• Add cardboard or chipboard between your freight and the pallet for additional protection
• Ensure your freight doesn’t hang off the skid, as overhanging items are more likely to be damaged

Create Proper Documentation

The Bill of Lading (BOL) is the most critical document for your LTL shipment:

• Prepare two copies of your BOL – one for the carrier and one to affix to your freight
• Ensure your BOL includes complete shipper and consignee information
• If dropping off at a terminal, address the BOL “C/O” (care of) the shipper or consignee

Label Your Shipment Correctly

Proper labeling ensures your freight reaches its destination:

• Create labels that match the information on your BOL
• Include the name and address of both shipper and consignee on each label
• Use bright, colored labels for any special handling requirements (e.g., “Do Not Stack”)
• Apply labels to multiple sides of your pallet for visibility from any angle

Contact the Terminal

Before heading to the terminal:

• Locate the nearest terminal using carrier websites or by contacting your freight broker
• Call the terminal to confirm operating hours and any specific requirements
• Verify that the terminal can accommodate your specific freight type and size

What to Bring for Terminal Drop-Off

Essential Items

When dropping off a pallet at an LTL terminal, bring:

• Appropriate transportation for your freight (considering weight and dimensions)
• Two copies of your Bill of Lading
• Government-issued photo ID
• PRO/tracking number if you already have one assigned
• Contact information for both origin and destination parties

Equipment Considerations

Depending on your pallet:

• Ensure your vehicle can safely transport the pallet to the terminal
• Consider bringing straps or additional securing materials
• If you need to break down packaging at the terminal, bring appropriate tools

The Terminal Drop-Off Process

Arrival and Check-In

Upon arrival at the terminal:

• Check in at the terminal office or customer service counter
• Present your photo ID and BOL to terminal staff
• Provide any tracking or reference numbers associated with your shipment

Unloading Process

The unloading process typically involves:

• Terminal staff directing you to an appropriate unloading area
• You can either have terminal staff use a forklift to unload your pallet or unload it yourself. This depends on the terminal’s policies.
• Exchanging completed paperwork with terminal personnel

Paperwork Completion

Before leaving the terminal:

• Ensure you receive a signed copy of your BOL or other receipt documentation
• Verify your PRO number is recorded for tracking purposes
• Keep all paperwork for your records and potential claims

Best Practices and Tips

Timing Considerations

For the smoothest drop-off experience:

• Avoid peak hours if possible
• Allow extra time for processing during busy periods
• Be aware that “dark terminals” (minimally staffed locations) may have limited availability

Additional Assistance

To ensure smooth handling:

• A small tip ($10) to forklift operators can sometimes help expedite service
• Ask terminal staff about any concerns regarding your specific freight
• Consider bringing a helper if your freight may need to be broken down

Terminal-Specific Guidelines

Remember that terminals may vary:

• Some terminals may require advance notification for drop-offs
• When dropping off a shipment, the payer might need to submit a Letter of Authorization (LOA).
• Confirm your freight is properly entered into the terminal’s system before leaving

Useful Table Summarizing

Step	Description	Key Details
Prepare Your Freight	Properly package, palletize, and label your shipment to ensure safety and compliance.	Use shrink wrap, secure freight, add labels on all sides, ensure pallet condition.
Gather Documentation	Complete and print the Bill of Lading (BOL), labels, and any required authorizations.	Include shipper/consignee info, PRO number, and special instructions if needed.
Contact the Terminal	Call ahead to confirm hours, available equipment (like dock ramps), and freight readiness.	Verify pickup hours, confirm freight is ready, ask about dock ramp availability.
Arrive at the Terminal	Check in with ID and BOL, and confirm your shipment is ready for pickup.	Present ID, PRO number, and documentation; confirm freight is prepared.
Loading Your Pallet	Terminal staff may load your pallet onto your vehicle using a forklift.	Confirm if they will load or if you need to break down freight; tip forklift operators if appropriate.
Final Inspection & Sign-off	Inspect freight for damage before signing the BOL, and receive a receipt.	Check for damages, ensure all labels are visible, and keep copies of documents.
Departure	Transport your pallet from the terminal to its destination.	Ensure your vehicle is suitable for the freight weight and dimensions.